Encryption for Chatter

Encryption for Chatter lets you encrypt sensitive data when it’s stored, and not just when it’s transmitted over a network. As of the Winter ’18 release, mass encryption and decryption of Chatter data is generally available. To enable encryption for Chatter, contact support for help with setting it up.

Required Editions

Available in: Salesforce Classic, Lightning Experience, and the Salesforce mobile app

Available for an extra cost in: Enterprise, Performance, and Unlimited Editions. Requires purchasing Salesforce Shield.

Available in: Developer Edition at no charge for orgs created in Summer ’15 and later.

Encryption applies to all Chatter feeds. It lets your company comply confidently with privacy policies, regulatory requirements, and contractual obligations for handling Chatter data.

Encrypted fields work normally throughout the Salesforce user interface, business processes, and APIs. (There are some exceptions; for example, encrypted fields can’t be filtered.) When you encrypt a field, existing values aren't encrypted immediately. Values are encrypted only after you interact with them, for example, you add or edit field content.

Encrypted fields include:

Feed posts and comments
Feed questions and answers
Link labels and URLs
Feed polls and poll choices
Content from your custom Rich Publisher Apps

Note If you participated in the pilot, turn encryption for Chatter off and on again to include new fields. Contact Salesforce for assistance with encrypting all previously created data.

Enabling encryption for Chatter disables Einstein Spam Detection and exposes Chatter to the global limitations that come with encryption.