To organize Chatter posts and comments and make them easy to find, add topics.
Required Editions
| Available in: Salesforce Classic and Lightning Experience |
| Available in: Group, Essentials, Professional, Enterprise, Performance, Unlimited, Developer, and Contact Manager Editions |
| User Permissions Needed | |
|---|---|
| To add existing topics to posts and comments: | Assign Topics |
| To add new topics to posts and comments: | Create Topics |
For example, let’s say you post that you're working on a sales presentation for your customer Universal Paper. You can add the hashtag topic #Universal Paper in your update. Anyone can click the topic to find more information about Universal Paper and to see which people and groups are talking about Universal Paper. Anyone can search for Universal Paper, and the topic appears in the search results. Click the topic to see all the places that you have access to where the topic is assigned.
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When writing an update, type # followed by any text. As you
type, pick a topic from the list of suggestions or press ENTER to add a topic. Topics can
be up to three words.
Commas ( , ) and closing square brackets ( ] ) automatically end a topic. Other punctuation, symbols, and separators are supported in topic names.
Users need the Assign Topic permission to assign topics to posts or comments. If a user adds a topic without the proper permission, the system adds a clickable topic link, but the topic isn't assigned to the post. The link navigates to the topic detail page for that topic, but the post isn't included in the search results.
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Click Share.
The hashtag topic becomes a link to the topic detail page. The topic (without the hashtag) is also automatically added to the top-level post in the update. For example, if you include #Universal Paper in a comment under your coworker’s post, the topic Universal Paper is added to your coworker’s post.
After you post an update, the only way to remove a hashtag topic in Lightning Experience is to delete or edit the post or comment. In Salesforce Classic, you can remove the topic from the top-level post.