Usage of enriched related lists and copy field enrichments impacts credit consumption.
This feature has access to Digital Wallet, a free account management tool that offers near real-time consumption data for enabled products across your active contracts. Access Digital Wallet and start tracking your org's usage. To learn more, see About Digital Wallet.
Enrichments directly generate usage only in the categories listed below.
Data 360 enrichments are supported by other Data 360 data services that function independently of the enrichments and may serve additional purposes. Enrichments don’t generate new usage for these underlying services. Each of these services is billed on its own schedule and at its own rate.
Use Digital Wallet to check which consumption cards are active in your org, find out how many credits are available on each card, and determine how many credits have been consumed in each usage type.
Some usage types aren't metered for certain licenses or editions, such as a Data 360 Profiles license or Agentforce 1 Edition. Check your licenses and review license documentation for more information.
For more information on how Data 360 usage is billed, refer to your contract or contact your account executive.
Data 360 Usage
When you use Data 360 for data collection and processing, your org consumes credits from either the Data Services consumption card or the Flex Credits consumption card.
- If your contract included Data Service Credits, those are consumed for all Data 360 usage.
- If you run out of Data Service Credits, your org is billed at your Data Service Credit overage rate for the remainder of your term unless more are added.
- If you have Flex Credits for Data 360, those credits are consumed instead.
Data Services and Flex Credits organize data services within different usage type groupings. For more information, see Data Services Billable Usage Types for Data 360 and Flex Credits Usage Types for Data 360. To check multipliers for each usage type, see the Multipliers for Data Services Rate Card or the Agentforce & Data 360 Flex Credits Rate Card. The cost of each credit is determined by your contract.
Direct Billing Points for Related List Enrichments
| Digital Wallet Card | Usage Type | Usage Type Description | Notes |
|---|---|---|---|
| Data Services | Data Queries |
Usage is calculated based on the number of records processed. The count of records processed depends on the structure of a query as well as other related factors such as the total number of records in the objects being queried. |
Salesforce queries Data Cloud every time a Salesforce user loads a page with an enriched related list. |
| Data Services | Data Federation or Sharing Rows Accessed |
For data federation, usage is calculated based on the number of records retrieved from the source. For a data share, usage is calculated based on the number of rows returned to fulfill an external data lake’s request. The number of rows accessed depends on the structure of the query and isn’t the same as the number of rows in the source data. For data sharing between Data 360 orgs, this usage type applies to the target org for all queries. For external data shares, this usage type applies only to cross-cloud and cross-region queries. There’s no credit consumption if the query originates from the same region and the same cloud. |
If a related list enrichment includes data from a federated data source, and query acceleration is disabled, then the federated source is queried every time the enriched related list loads. |
| Flex Credits | Data 360 Queries |
Usage is calculated based on the number of records processed. The count of records processed depends on the structure of a query as well as other related factors such as the total number of records in the objects being queried. When an object is queried in the context of a data space, the number of rows processed is based on the total number of processed rows in the source object, not the number of rows pertaining to the particular data space |
Reduce Related List Enrichment Costs
To reduce the cost of Data Cloud services used in related list enrichments, optimize underlying services with these approaches.
- Define Filter Criteria—Make sure that your filter criteria is defined to avoid unnecessary costs. We recommend restricting the criteria to the use case that you’re trying to support per enrichment.
- Monitor and Optimize—Regularly monitor credit consumption and adjust your configurations as needed to optimize performance and stay within budget constraints.
For more information on how usage is billed, refer to your contract or contact your account executive.
Direct Billing Points for Copy Field Enrichments
| Digital Wallet Card | Usage Type | Usage Type Description | Notes |
|---|---|---|---|
| Data Services | Data Queries |
Usage is calculated based on the number of records processed. The count of records processed depends on the structure of a query as well as other related factors such as the total number of records in the objects being queried. |
Data queries are used to copy data from Data 360 to Salesforce object records. When a copy field enrichment is created, Salesforce queries Data 360 for data to store in the copied field. After initial setup, copy field data, updates are identified by batch queries and synced into your records incrementally. See Billing Considerations for Data Actions for billing costs when events are below 250,000. Data queries billing costs apply once events exceed 250,000. |
| Flex Credits | Data 360 Queries |
Usage is calculated based on the number of records processed. The count of records processed depends on the structure of a query as well as other related factors such as the total number of records in the objects being queried. When an object is queried in the context of a data space, the number of rows processed is based on the total number of processed rows in the source object, not the number of rows pertaining to the particular data space |
Reduce Copy Field Enrichment Costs
To reduce the cost of Data Cloud services used in copy field enrichments, optimize underlying services with these approaches.
- Clearly Define Requirements—Clearly define the specific data points you need in order to enrich your CRM records. This helps ensure efficient data ingestion and avoids unnecessary costs.
- Optimize Calculated Insights—Focus on building efficient Calculated Insights by minimizing the number of Data Cloud records involved. This reduces processing costs and improves performance.
- Monitor and Optimize—Regularly monitor credit consumption and adjust your configurations as needed to optimize performance and stay within budget constraints.
For more information on how usage is billed, refer to your contract or contact your account executive.