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Configure POS App Timeouts for Security and Cart Management

Configure timeout sessions in the Point of Sale (POS) app to automatically log out users after a period of inactivity, enhancing security. Specify timeouts for cart items to clear abandoned carts, store associate logins to protect sensitive data, and customer profile logins to maintain privacy. Adjusting these settings helps maintain security and manage cart contents efficiently.

Note
Note

Regardless of the configurations, the POS app has a set timeout of eight hours from the last time it was used. After eight hours, the store associate is logged out and all cart items are removed.

Cart Session Timeout

After reaching the cart session timeout, the store associate is logged out and items in the cart are removed. There are two ways to configure this feature, via Store Settings or App Config. With the Store Settings, the timeout is applied globally to all the registers. With the App Config, the timeout is applied to a specific app configuration and overrides the Store Settings. For example, the Manager’s app configuration can have a longer timeout than the Associate's app configuration.

Store Settings

  1. In CMS, go to Store Management > Store Settings > Transaction.
  2. Under Cart Session Expiry Duration in Seconds (cartSessionExpiryDurationInSeconds), enter the timeout in seconds.
  3. Save your changes.

App Config

You can configure the amount of time a store associate can be logged into the app before being automatically logged out. If this isn't configured, the timeout defaults to eight hours.

Important
Important

This setting doesn't show a warning to the user and automatically logs the associate out of the application.

  1. In CMS, go to Apps > All.
  2. Edit the app configuration you want to configure the timeout.
  3. Go to Modules > Settings.
  4. Turn on Enable Session Time.
  5. Under Session Timeout in Seconds (IdleTime), enter the timeout in seconds. The minimum is 120 seconds.
  6. Save your changes.The Enable Session Timeout setting in Point of Sale CMS, where you enter the session timeout in seconds value.
Note
Note The timeout set in Session Timeout in Seconds (IdleTime) isn't enforced if multitendering is started in the app or if tendering has started on the cart screen.

Store Associate Session

You can configure the amount of time a store associate can be logged into the app before being automatically logged out. If this isn't configured, the timeout defaults to eight hours.

Important
Important

This setting doesn't show a warning to the user and automatically logs the associate out of the application.

  1. In CMS, go to Store Management > Store Settings > Associate.
  2. Under Length of associate session in seconds on login (associateLoginSessionDuration), enter the timeout in seconds.
  3. Save your changes.

Customer Profile Login Session

You can also configure the amount of time a customer profile can be logged. This only logs out the customer as the store associate remains logged in and items remain in the cart.

  1. In CMS, go to Store Management > Store Settings > Checkout.
  2. Expand Advanced.
  3. Under Customer Login Session Length (login.session.timeout.minutes), enter the timeout in minutes.
  4. Save your changes.

iPad

You can also configure the amount of time that elapses before the iPad turns off the display and you can swipe the screen to resume. This only affects the device's lockout. This won't log out the store associate, customer profile, or remove cart items if the native device timeout settings are set less than the cart session and the customer profile session.

  1. On the iPad, go to Settings > Display & Brightness.
  2. Tap Auto-Lock.
  3. Select the timeout. The Auto-lock setting on an iPad.