--- schema_version: "1" id: fe9e5f0b51dce962abbadefe3273f28e4b3b3c9471354377e524d589575e8269 title: Configure POS App Timeouts for Security and Cart Management collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/rt_pos_settings_app_timeouts.md canonical_url: https://help.salesforce.com/s/articleView?id=commerce.rt_pos_settings_app_timeouts.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: 99dcf647b8e0214760b4b9b1b82cc9a06cda7c7871784ba386822e77840559b5 description: Configure timeout sessions in the Point of Sale (POS) app to automatically log out users after a period of inactivity, enhancing security. Specify timeouts for cart items to clear abandoned carts, store associate logins to protect sensitive data, and customer profile logins to maintain privacy. Adjusting these settings helps maintain security and manage cart contents efficiently. products: - Commerce release: "264" --- # Configure POS App Timeouts for Security and Cart Management Configure timeout sessions in the Point of Sale (POS) app to automatically log out users after a period of inactivity, enhancing security. Specify timeouts for cart items to clear abandoned carts, store associate logins to protect sensitive data, and customer profile logins to maintain privacy. Adjusting these settings helps maintain security and manage cart contents efficiently. ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-retail-264-0-0-production-enus/17d647fb-8988-49fb-9add-c4f4cc79c9e4/images/icon_note.png) Note Regardless of the configurations, the POS app has a set timeout of eight hours from the last time it was used. After eight hours, the store associate is logged out and all cart items are removed. ## Cart Session Timeout After reaching the cart session timeout, the store associate is logged out and items in the cart are removed. There are two ways to configure this feature, via Store Settings or App Config. With the Store Settings, the timeout is applied globally to all the registers. With the App Config, the timeout is applied to a specific app configuration and overrides the Store Settings. For example, the Manager’s app configuration can have a longer timeout than the Associate's app configuration. ### Store Settings 1. In CMS, go to **Store Management > Store Settings > Transaction**. 2. Under **Cart Session Expiry Duration in Seconds (cartSessionExpiryDurationInSeconds)**, enter the timeout in seconds. 3. Save your changes. ### App Config You can configure the amount of time a store associate can be logged into the app before being automatically logged out. If this isn't configured, the timeout defaults to eight hours. ![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-retail-264-0-0-production-enus/17d647fb-8988-49fb-9add-c4f4cc79c9e4/images/icon_important.png) Important This setting doesn't show a warning to the user and automatically logs the associate out of the application. 1. In CMS, go to **Apps > All**. 2. Edit the app configuration you want to configure the timeout. 3. Go to **Modules > Settings**. 4. Turn on **Enable Session Time**. 5. Under **Session Timeout in Seconds (IdleTime)**, enter the timeout in seconds. The minimum is 120 seconds. 6. Save your changes.![The Enable Session Timeout setting in Point of Sale CMS, where you enter the session timeout in seconds value.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-retail-264-0-0-production-enus/17d647fb-8988-49fb-9add-c4f4cc79c9e4/retail/images/rt_pos_settings_pos_cart_timeout_app_config.png) ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-retail-264-0-0-production-enus/17d647fb-8988-49fb-9add-c4f4cc79c9e4/images/icon_note.png) Note The timeout set in Session Timeout in Seconds (IdleTime) isn't enforced if multitendering is started in the app or if tendering has started on the cart screen. ## Store Associate Session You can configure the amount of time a store associate can be logged into the app before being automatically logged out. If this isn't configured, the timeout defaults to eight hours. ![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-retail-264-0-0-production-enus/17d647fb-8988-49fb-9add-c4f4cc79c9e4/images/icon_important.png) Important This setting doesn't show a warning to the user and automatically logs the associate out of the application. 1. In CMS, go to **Store Management > Store Settings > Associate**. 2. Under **Length of associate session in seconds on login (associateLoginSessionDuration)**, enter the timeout in seconds. 3. Save your changes. ## Customer Profile Login Session You can also configure the amount of time a customer profile can be logged. This only logs out the customer as the store associate remains logged in and items remain in the cart. 1. In CMS, go to **Store Management > Store Settings > Checkout**. 2. Expand **Advanced**. 3. Under **Customer Login Session Length (login.session.timeout.minutes)**, enter the timeout in minutes. 4. Save your changes. ## iPad You can also configure the amount of time that elapses before the iPad turns off the display and you can swipe the screen to resume. This only affects the device's lockout. This won't log out the store associate, customer profile, or remove cart items if the native device timeout settings are set less than the cart session and the customer profile session. 1. On the iPad, go to **Settings > Display & Brightness**. 2. Tap **Auto-Lock**. 3. Select the timeout. ![The Auto-lock setting on an iPad.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-retail-264-0-0-production-enus/17d647fb-8988-49fb-9add-c4f4cc79c9e4/retail/images/rt_pos_settings_pos_app_timeout_ipad.png)