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Configure Multiple Tenders for Point of Sale

Accept payments across multiple credit cards and other tenders in a single transaction. Configure the supported tenders and customize their display order in your POS app.

  • Modern POS App Build: 10.6.1 or later
  • Platform Support: iPad & iPhone

With multitender, you can mix and match these tenders in a single transaction:

  • Cash
  • Credit Card - includes registered customer’s saved cards
  • Gift Card
  • Miscellaneous
  • Reward Card
  • Store Credit
  • Loyalty Reward
  • Check
  • Finance
  • In-Store Pay by Link
  • Remote Pay by Link
  • External
  • ACH
  • PayPal
  • Order Credit
  • Affirm
  • Google Pay
  • Apple Pay

Refunds process to gift cards first, and then to the remaining tenders in the same sequence as payment.

  1. Add supported tenders.
    1. Go to Store Management | Store Settings | Payment | Advanced.
    2. Enter a comma-separated value in the Supported Tenders field. For example, “Cash,CreditCard,GiftCard,Check,Finance,RewardCard.”
    3. To support miscellaneous tenders with multi-tendering, enter a comma-separated value in the Miscellaneous Tenders field.
    4. To support payment links with multi-tendering, turn on Allow Multi-Tender With Pay-By-Link.
  2. Configure the POS app.
    1. In CMS, go to Apps | All and edit a selected app.
    2. Go to Modules | POS.
    3. Turn on Enable Multi Tender.
    4. To set how tenders appear on the app, edit Tenders Display Order, and then rearrange the sequence or delete a tender to hide it.
    5. To reset the tender list, click Restore.
    6. Click Save.

Relaunch your POS app to see the multitender option at checkout.

Multi Tender Payment in the POS App

The Retal Cloud multitender payment option in the POS app allows you to complete a transaction using multiple payment methods. Tap the Multi button and you'll be presented with a list of tenders to select from. Tap the ADD button next to the tender type and enter the amount being paid.

Cash

If Cash is selected, you'll be prompted to enter the cash amount. After applying the cash amount, the remaining balance reflects the updated amount as shown below. For app builds version 9.10.1 or higher, if a cash tender is reset, it’s recorded in the Electronic Journal as "Cash Transaction Cancelled." The record includes details such as the store ID, register ID, date and time, transaction number, the associate handling the transaction, and a note specifying the cash amount involved.

Gift Card

For app builds 9.1.2 and greater, the remaining balance shows at the top of the window for all tender types.

Credit Card

If Credit Card is selected, the payment terminal prompts you to make a payment using a card. For app builds 12.0.1 and later, card on file is an option. Search for a registered customer and select the saved card on file method to access their saved cards.

Check

Personal and business checks are supported; however, depending on the type and CMS configuration, validation may be required, meaning all fields in the window are required. See Tender Business and Personal Checks in the POS App .

Remote Pay by Link

Remote Pay by Link supports only some tenders in a multi-tender transaction. If you select an unsupported tender first, Remote Pay by Link is disabled for the remaining balance. If you select Remote Pay by Link first, unsupported tenders are disabled for the remaining balance.

Supported with Remote Pay by Link Not supported with Remote Pay by Link
Credit Card, Gift Card, Reward Card, Loyalty Reward, Store Credit, In-Store Pay by Link Cash, Check, Miscellaneous, Finance

Miscellaneous

The type of cards can be configured in CMS. See Configure Miscellaneous Tender on the POS App.

Store Credit

A Customer Profile must be logged in to use store credit. This option isn't available for Guest Customers.

If you're using store credit from an external system, we recommend considering a migration to Gift Cards or Reward Cards. For instance, you can integrate Clutch to convert store credits into virtual gift cards. If virtual gift cards are available in Clutch, they can be used like standard gift cards, and Clutch can manage their usage going forward.

Payment Completion

Upon completion of payment, the remaining balance shows as zero. Place the order to complete the transaction and you'll be shown the order confirmation screen.

Known Issues & Restrictions

Managing and issuing store credit is only possible when integrating with NetSuite. See NetSuite Integration Guide.