--- schema_version: "1" id: fd46673e71743cda9bc57bfcc736556a19c0d79e7fba95a5daac02049d09d7a3 title: Configure Multiple Tenders for Point of Sale collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/rt_pos_checkout_multitender_config.md canonical_url: https://help.salesforce.com/s/articleView?id=commerce.rt_pos_checkout_multitender_config.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: b46eb039ca9f2268d39ecfc6dcc6bab97256ad00d05fd0844f0c36caef9d10f5 description: Accept payments across multiple credit cards and other tenders in a single transaction. Configure the supported tenders and customize their display order in your POS app. products: - Commerce release: "264" --- # Configure Multiple Tenders for Point of Sale Accept payments across multiple credit cards and other tenders in a single transaction. Configure the supported tenders and customize their display order in your POS app. - Modern POS App Build: 10.6.1 or later - Platform Support: iPad & iPhone With multitender, you can mix and match these tenders in a single transaction: - Cash - Credit Card - includes registered customer’s saved cards - Gift Card - Miscellaneous - Reward Card - Store Credit - Loyalty Reward - Check - Finance - In-Store Pay by Link - Remote Pay by Link - External - ACH - PayPal - Order Credit - Affirm - Google Pay - Apple Pay Refunds process to gift cards first, and then to the remaining tenders in the same sequence as payment. 1. Add supported tenders. 1. Go to **Store Management** | **Store Settings** | **Payment** | **Advanced**. 2. Enter a comma-separated value in the **Supported Tenders** field. For example, “Cash,CreditCard,GiftCard,Check,Finance,RewardCard.” 3. To support miscellaneous tenders with multi-tendering, enter a comma-separated value in the **Miscellaneous Tenders** field. 4. To support payment links with multi-tendering, turn on **Allow Multi-Tender With Pay-By-Link**. 2. Configure the POS app. 1. In CMS, go to **Apps** | **All** and edit a selected app. 2. Go to **Modules** | **POS**. 3. Turn on **Enable Multi Tender**. 4. To set how tenders appear on the app, edit **Tenders Display Order**, and then rearrange the sequence or delete a tender to hide it. 5. To reset the tender list, click **Restore**. 6. Click **Save**. Relaunch your POS app to see the multitender option at checkout. ## Multi Tender Payment in the POS App The Retal Cloud multitender payment option in the POS app allows you to complete a transaction using multiple payment methods. Tap the Multi button and you'll be presented with a list of tenders to select from. Tap the ADD button next to the tender type and enter the amount being paid. ### Cash If Cash is selected, you'll be prompted to enter the cash amount. After applying the cash amount, the remaining balance reflects the updated amount as shown below. For app builds version 9.10.1 or higher, if a cash tender is reset, it’s recorded in the Electronic Journal as "Cash Transaction Cancelled." The record includes details such as the store ID, register ID, date and time, transaction number, the associate handling the transaction, and a note specifying the cash amount involved. ### Gift Card For app builds 9.1.2 and greater, the remaining balance shows at the top of the window for all tender types. ### Credit Card If Credit Card is selected, the payment terminal prompts you to make a payment using a card. For app builds 12.0.1 and later, card on file is an option. Search for a registered customer and select the saved card on file method to access their saved cards. ### Check Personal and business checks are supported; however, depending on the type and CMS configuration, validation may be required, meaning all fields in the window are required. See [Tender Business and Personal Checks in the POS App](https://help.salesforce.com/s/articleView?id=commerce.rt_pos_checkout_tender.htm&release=264.0.0&type=5 "The POS app supports both personal and business checks as a tender type. For business checks, only the check amount and check number are required. For personal checks, users can turn on or disable verification. If verification is enabled, all fields—routing number, check number, account number, check amount, and license details—must be entered. If disabled, only the check number, check amount, and license details are required.") . ### Remote Pay by Link Remote Pay by Link supports only some tenders in a multi-tender transaction. If you select an unsupported tender first, Remote Pay by Link is disabled for the remaining balance. If you select Remote Pay by Link first, unsupported tenders are disabled for the remaining balance. | Supported with Remote Pay by Link | Not supported with Remote Pay by Link | | --- | --- | | Credit Card, Gift Card, Reward Card, Loyalty Reward, Store Credit, In-Store Pay by Link | Cash, Check, Miscellaneous, Finance | ### Miscellaneous The type of cards can be configured in CMS. See [Configure Miscellaneous Tender on the POS App](https://help.salesforce.com/s/articleView?id=commerce.rt_pos_checkout_misc_tender_configure.htm&release=264.0.0&type=5 "Point of Sale supports miscellaneous tender as a payment option in the POS app. This allows for more options if the more common or standard payment methods (like card, cash, check, finance, or PayPal) don't work for a merchant's specific payment types. Configure your store and register settings in CMS to support Mischellaneous Tenders."). ### Store Credit A Customer Profile must be logged in to use store credit. This option isn't available for Guest Customers. If you're using store credit from an external system, we recommend considering a migration to Gift Cards or Reward Cards. For instance, you can integrate Clutch to convert store credits into virtual gift cards. If virtual gift cards are available in Clutch, they can be used like standard gift cards, and Clutch can manage their usage going forward. ### Payment Completion Upon completion of payment, the remaining balance shows as zero. Place the order to complete the transaction and you'll be shown the order confirmation screen. ### Known Issues & Restrictions Managing and issuing store credit is only possible when integrating with NetSuite. See [NetSuite Integration Guide](https://help.salesforce.com/s/articleView?id=commerce.rt_adv_config_3p_int_erp_netsuite_guide.htm&release=264.0.0&type=5 "Integrate your Point of Sale brand with NetSuite, streamlining data and workflows across platforms. Configuring both NetSuite and your content management system (CMS) ensures a seamless connection. This integration helps to maintain consistent branding and product information, and enables efficient order and inventory management. With connected systems, you reduce manual data entry and improve overall operational efficiency.").