Create Franchise Administrator Users

To grant specific access to franchise staff, define permissions and link their account to a specific franchise group in Point of Sale CMS.

  1. Create a franchise role.
    1. In CMS, go to Advanced | CMS User Management | Roles | Create New Role.
    2. Enter a role name.
    3. Select Franchise Role.
    4. Define the permissions and save your changes.
  2. Create and assign franchise users.
    1. Go to CMS User Management | Users | Add User.
    2. Enter the user's credentials.
    3. Select Franchise as the user scope.
    4. Assign the user to a franchise group.
    5. Assign a franchise role and save your changes.

Key permissions for franchise admins:

Franchise admins can:

  • View and manage stores in their franchise group only
  • Create store associates for their locations
  • Create CMS users for their franchise
  • Access Cart Simulator, Monitoring, and CMS User Management

Franchise admins can't:

  • Access Apps, Layouts, or Integrations tabs
  • View or modify stores outside their franchise group