---
schema_version: "1"
id: fcd153b8542f2ccd6a1b773d734dd7b7c574ed5a689711ed1bf7c39413e2fd85
title: Create Franchise Administrator Users
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/rt_cns_setup_franchise_users.md
canonical_url: https://help.salesforce.com/s/articleView?id=commerce.rt_cns_setup_franchise_users.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: dba57a84b4ff032e00e2971458f9791a2015bfa3bca6f079f771344324680073
description: To grant specific access to franchise staff, define permissions and link their account to a specific franchise group in Point of Sale CMS.
products:
  - Commerce
release: "264"
---
# Create Franchise Administrator Users

To grant specific access to franchise staff, define permissions and link their account to a specific franchise group in Point of Sale CMS.

1. Create a franchise role.
    1. In CMS, go to **Advanced | CMS User Management | Roles | Create New Role**.
    2. Enter a role name.
    3. Select **Franchise Role**.
    4. Define the permissions and save your changes.
2. Create and assign franchise users.
    1. Go to **CMS User Management | Users | Add User**.
    2. Enter the user's credentials.
    3. Select **Franchise** as the user scope.
    4. Assign the user to a franchise group.
    5. Assign a franchise role and save your changes.

**Key permissions for franchise admins:**

Franchise admins can:

- View and manage stores in their franchise group only
- Create store associates for their locations
- Create CMS users for their franchise
- Access Cart Simulator, Monitoring, and CMS User Management

Franchise admins can't:

- Access Apps, Layouts, or Integrations tabs
- View or modify stores outside their franchise group

#### See Also

- [_Salesforce Help:_ Manage Franchises in Point of Sale](https://help.salesforce.com/s/articleView?id=commerce.rt_cms_manage_franchises.htm&release=264.0.0&type=5 "Franchise management in Point of Sale enables centralized oversight of corporate-owned and franchise stores while granting franchise operators controlled access to their specific locations.")