Address Point of Sale (POS) issues such as a product not found when scanning a UPC-A barcode offline.
Product Not Found
When scanning a UPC-A barcode offline, if you see an error that the product wasn't found, the barcode number might begin with "0".
To rectify this issue, go to Under , add this regex:
"regex":"^0+(?!$)","replace":""Missing Latest Offline Configuration Settings
If an offline register doesn't behave as expected per the Offline Configuration Settings in CMS, one reason might be that it went offline before retrieving that update. One such setting that might not have taken effect is a change to Maximum Allowances. Offline Configuration Settings in CMS are downloaded along with Store Credentials Offline Feeds, either at the next scheduled sync (based on Offline Database Refresh Time) or during a forced refresh (while online, tap from the Offline Logs). This behavior differs from other app configurations or store settings, which are updated on each launch or log in.
Offline Data warning when switching to Offline Mode
The Point of Sale (POS) app shows this warning if either of the offline feeds are missing for products, taxes, or store associate credentials required to transact offline.
Make sure POS has downloaded or attempted to download all the offline-related feeds. You can check this by navigating to the "Offline Logs" Deeplink. If not configured, configure the Offline Logs deeplink in the Hamburger Menu. Follow this article to understand how Hamburger Menu can be configured.
If POS attempted a download, but there are zero records downloaded or an error downloading, check if the Offline configuration is setup and Offline feeds are enabled for this merchant. Check this article for more information. After the feeds are configured, relaunch the app and check the Offline Logs screen to see the Offline Feeds Download status.