Set up email alerts for aborted orders on the Point of Sale (POS) app, so you can take corrective measures.
Modern POS App build: 5.12.1 or later.
Platform Support: iPhone and iPad (or iPad only) or (iPhone Only).
Offline Support: No
Technical Prerequisites: Payment gateway is either Adyen or Elavon.
On the POS app, on rare occasions, payment status can’t be determined. For example, the payment terminal froze or the network connectivity with the payment gateway was interrupted, causing unhandled errors. In such cases, orders can be in have an "Unknown" payment status and will need manual intervention to correct it.
- Go to .
- Create a new monitoring policy.
- Under , select Aborted Orders.
- Configure the rest of the fields using this article as a reference.
- Select .