---
schema_version: "1"
id: c0658b9d12480bb67f82dfb00af88243a26b0ef2ba10c2985cc22b482ee5ca86
title: Aborted Order Alerting
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/rt_cms_settings_aborted_order_alerting.md
canonical_url: https://help.salesforce.com/s/articleView?id=commerce.rt_cms_settings_aborted_order_alerting.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 97ca1edbe20a9195ebf3a97144fedd0b9739e71fcd74668c0840bdb33dfb34e3
description: Set up email alerts for aborted orders on the Point of Sale (POS) app, so you can take corrective measures.
products:
  - Commerce
release: "264"
---
# Aborted Order Alerting

Set up email alerts for aborted orders on the Point of Sale (POS) app, so you can take corrective measures.

Modern POS App build: 5.12.1 or later.

Platform Support: iPhone and iPad (or iPad only) or (iPhone Only).

Offline Support: No

Technical Prerequisites: Payment gateway is either Adyen or Elavon.

On the POS app, on rare occasions, payment status can’t be determined. For example, the payment terminal froze or the network connectivity with the payment gateway was interrupted, causing unhandled errors. In such cases, orders can be in have an "Unknown" payment status and will need manual intervention to correct it.

1. Go to **Advanced > Monitoring**.
2. Create a new monitoring policy.
3. Under **Subscriptions > Events**, select Aborted Orders.
4. Configure the rest of the fields using this [article](https://help.salesforce.com/s/articleView?id=commerce.rt_cms_modules_policy_management_settings.htm&release=264.0.0&type=5 "Create monitoring policies in Point of Sale CMS to designate email addresses for receiving alerts about subscription or application-based events.") as a reference.
5. Select **Save**.