Single-Use Promotion Code (SUPC) Report

Troubleshoot issues and view information on promotion codes, such as status, ID, and redemption status in Point of Sale.

Accessing Report

The report can be accessed in Point of Sale by going to Store Management > Reporting and Analytics > Promotion Code Lookup.

Managing Report

Users can manually enter promotion codes or upload them using a CSV file. For each promotion code entered, the report shows its code, status, name, ID, order ID, redemption date and time, and store ID.

There's a limit of 100 promotion codes per manual entry or CSV upload. Exceeding this limit can result in errors if retrieving report results.

This is a table of the available columns in the report:

Column	Description
Single-Use Promo Code	Unique identifier of SUPC
Status	Status of the SUPC: "Not Found" if not present in the system, either because the code entered is incorrect, or it hasn't been created yet. "Redeemed" if used in a completed transaction "Valid" if expired or inactive
Promo Name	Title of the promotion associated with the SUPC
Promo ID	ID of the promotion associated with the SUPC. Users can copy this ID to search for and retrieve detailed information about the associated promotion.
Order ID	Displays the order ID where the SUPC was redeemed. An empty field indicates the SUPC hasn't been redeemed.
Redeemed	Displays the date and time the SUPC was redeemed. An empty field indicates the SUPC hasn't been redeemed.
Store ID	Displays the store ID where the SUPC was redeemed. An empty field indicates the SUPC hasn't been redeemed.

Note Note: The lookup report returns the status of the single-use code irrespective of the status of the promotion. A code can be “valid” but not applied in the POS if the associate's promotion isn't active.