View all logs in Point of Sale CMS related to an order's correlation ID to debug errors when posting an order to an external platform.
Prerequisites:
- Modern POS App build: 8.4.1 or later
- Platform Support: iPhone & iPad
- Offline Support: No
If an order is created correctly in Point of Sale CMS, posting this order to an external platform (NetSuite, Salesforce) can fail. Acquiring the appropriate information for debugging can be a time-consuming process. To solve this issue, the newest feature, Outbound Logger, allows users to see all logs related to a correlation ID of the order.
- In CMS, go to .
- Configure the search filter and select .
- Under , select . This window shows each log's correlation ID and log entry type. From there, you can view each logged API call.
- Select to view the raw data in an XML format.
- Select , then, you can view error details by selecting the red exclamation mark. The error messages for this logged API Call can be copied and used for debugging.
Refer to the table for a description of the common attributes seen in the generated reports.
| Field | Description |
|---|---|
| Start Date | All entries after this date. |
| End Date | All entries before this date. |
| Log Entry Type | The type of API Log the user wishes to query for. |
| Status | The status of an API Log (for example Success, Failure, and so on). |
| Correlation ID | The ID of the API Log. |
| Action | The API method (Add, Update, and so on). |
| Event Time | The timestamp of the API Log. |
| Duration | The duration of the API call. |