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Configure Offline Promotions

Turn on and manage offline promotions in Point of Sale CMS

Starting with the release of the 8.7.1 build, Point of Sale offers support for offline promotions in the POS app. The types of promotions supported offline are Amount Off, Percentage Off, No-cost Samples, Fixed Price, Private Sale, Buy One Get One (BOGO), and Buy X for Y (BXGY).

Listed are promotion configurations and how they interact while in offline mode:

  • Single-use Code—This won’t be supported offline.
  • Redemption Limit—This won’t be handled offline.
  • Customer Rules—This won’t be supported offline.
  • Shipping Methods—This won’t be supported offline as all products are in-store and therefore not online.

Configure Point of Sale CMS for Offline Promotions

To turn on the application of promotions to a cart while in offline mode:

  1. Go to Store Management > Offline Configurations.
  2. Turn on Enable offline promotions.

Viewing Offline Logs

See Offline Promotion Logs for instructions on how to view the logs and any related information.

If making changes in Point of Sale CMS, for example deactivating a promotion, it will take up to one hour to accurately view the offline logs. For more information on offline support, see POS Offline Support.

Known Issues and Restrictions

Offline promotions support all fields from the Product Field Mapping. However, not all fields are indexed for offline use, meaning promotions that rely on custom fields may not work in offline mode.