---
schema_version: "1"
id: f499cc83f99f7199297f4aa4ef550078cb3adbdbe72d003f20cfaa45a8ff4ab9
title: Configure Offline Promotions
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/rt_cms_modules_configure_offline_promotions.md
canonical_url: https://help.salesforce.com/s/articleView?id=commerce.rt_cms_modules_configure_offline_promotions.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 670a5b6cffffda0f4ac66e57eae0b05161c13fe2b89b46a8e3020902be2f877f
description: Turn on and manage offline promotions in Point of Sale CMS
products:
  - Commerce
release: "264"
---
# Configure Offline Promotions

Turn on and manage offline promotions in Point of Sale CMS

Starting with the release of the 8.7.1 build, Point of Sale offers support for offline promotions in the POS app. The types of promotions supported offline are Amount Off, Percentage Off, No-cost Samples, Fixed Price, Private Sale, Buy One Get One (BOGO), and Buy X for Y (BXGY).

Listed are promotion configurations and how they interact while in offline mode:

- **Single-use Code**—This won’t be supported offline.
- **Redemption Limit**—This won’t be handled offline.
- **Customer Rules**—This won’t be supported offline.
- **Shipping Methods**—This won’t be supported offline as all products are in-store and therefore not online.

## Configure Point of Sale CMS for Offline Promotions

To turn on the application of promotions to a cart while in offline mode:

1. Go to **Store Management > Offline Configurations**.
2. Turn on **Enable offline promotions**.

## Viewing Offline Logs

See [Offline Promotion Logs](https://help.salesforce.com/s/articleView?id=commerce.rt_cms_modules_offline_promotion_logs.htm&release=264.0.0&type=5 "Set up promotions in Point of Sale CMS so that your point of sale (POS) app can download the latest promotions in offline mode.") for instructions on how to view the logs and any related information.

If making changes in Point of Sale CMS, for example deactivating a promotion, it will take up to one hour to accurately view the offline logs. For more information on offline support, see [POS Offline Support](https://help.salesforce.com/s/articleView?id=commerce.rt_cms_store_settings_pos_offline_support.htm&release=264.0.0&type=5 "Continue operating the POS app if the device isn't connected to WiFi or Ethernet, or your internet service is down. Sync the POS app data after you're back online.").

## Known Issues and Restrictions

Offline promotions support all fields from the [Product Field Mapping](https://help.salesforce.com/s/articleView?id=commerce.rt_adv_config_data_feeds_specs_product.htm&release=264.0.0&type=5 "Create a robust user experience in the POS app by viewing product details such as search results and filters."). However, not all fields are indexed for offline use, meaning promotions that rely on custom fields may not work in offline mode.