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Set Up a Chat Layout

Create and assign Point of Sale custom chat layouts to enhance user interaction with brand specialists to find the right products. Easily edit and test layouts to ensure a seamless and engaging chat experience for users.

Create a Chat Layout

To create a Chat Layout:

  1. In CMS, go to Layouts | Layout Settings | Chat.
  2. Click CREATE NEW.

Assign a Chat Layout to an App Config

To associate a Chat Layout with an app config:

  1. Click EDIT CONFIG.
  2. Go to ADVANCED | CHAT LAYOUTS.
  3. Select the chat layout name from the dropdown.
  4. Click SAVE.

Edit a Chat Layout

To edit the Chat Layout that is associated with an app config:

  1. Click EDIT CONFIG.
  2. Go to ADVANCED | CHAT LAYOUTS.
  3. Click the Edit icon next to the chat layout name.
Note
Note To view, edit, or create chat layouts go to Layout Pages | Layout Settings | Chat.

Test Changes

After saving changes to the app config or chat layout, the changes are visible after relaunching the app. To test changes without affecting production, use a test app config that is linked to a test chat layout.

  1. Save app config or chat layout.
  2. Relaunch app.
  3. Go to the chat screen.