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Set Up Product Feedback Quizzes

Capture customer feedback about a product using the POS app. By configuring CMS, you can gather valuable insights on products from customers within the app. This feedback loop empowers businesses to promptly address concerns, refine offerings, and improve customer satisfaction. Use the customer's voice to optimize product experiences and drive business growth.

A form displays feedback options for fit, color, and fabric.

See Also

Create a Product Feedback Quiz

First, create a quiz.

  1. In CMS, go to Layouts | Personalization | Quizzes.
  2. Click the plus (+) icon.
  3. Select Quiz.

    Enter a title and configure the rest of the fields. A form displaying question attributes and answer options.

  4. Save your changes.
  5. To customize the quiz answers, go to Quiz Layouts and select a question page.

    A user interface displays options for editing a quiz layout.

  6. Double-click into a cell and a modal will pop up allowing you to customize a selected and unselected answer.

    A configuration modal displays quiz answer settings.

    Note
    Note In addition to the dropdown list of fonts you can enter the font name manually. Out-of-the-box iOS supports many fonts. Go to iosfonts.com for the entire list.

Enable Client Feedback Module

Enable the client feedback module in the app config:

  1. In CMS, go to Apps | All.
  2. Edit a selected app config.
  3. Go to Modules | Clienteling.
  4. Enable Show Product Feedback in Clienteling.

Assign the Quiz Layout to PDP

Assign the Product Feedback Quiz to the PDP:

  1. In CMS, go to Apps | All.
  2. Edit a selected app config.
  3. Go to Advanced | Platforms | PDP Layouts.
  4. Click the Edit icon next to the PDP name.
  5. Under Properties select the Product Feedback Quiz Layout from the dropdown.