Franchise User Roles and Permissions in Point of Sale

Point of Sale grants corporate admins broader access than franchise admins across franchise setup, stores, users, reports, and promotions. Corporate admins manage all franchises and can edit any promotion, while franchise admins are limited to their assigned franchise and can edit only the promotions they create.

This table compares access to franchise setup, stores, users, reports, and promotions for corporate admins and franchise admins.

Capability Corporate Admin Franchise Admin
Enable franchise management Yes No
Create franchise groups Yes No
View all stores Yes No, only stores in the assigned franchise
Create franchise admins Yes No
Create CMS users Yes Yes, for the assigned franchise only
Create store associates Yes Yes, for the assigned franchise only
Access Settings tabs Full access Limited: Cart Simulator, Monitoring, and User Management only
View reports All stores and franchises Stores in the assigned franchise only
Create promotions Yes, for any franchise, including owned-and-operated stores Yes, for stores in the assigned franchise only
Edit promotions Yes, for all promotions, regardless of who created them Only promotions the franchise admin created
View promotions All promotions, across all franchises All promotions that apply to stores in the assigned franchise, including promotions created by a corporate admin