Understand the limitations in Point of Sale for printing receipts in offline mode, including different order scenarios and restrictions.
Print Receipt Limitations in Offline Mode
The table outlines the limitations regarding printing receipts in offline mode, categorized by different scenarios:
| Case # | Steps | Sale Order Receipt | Return Order Receipt |
|---|---|---|---|
| 1 |
|
Will work as expected | A nonfiscal receipt will be printed |
| 2 |
|
Will work as expected | A nonfiscal receipt will be printed |
| 3 |
|
Will work as expected | Will work as expected |
| 4 |
|
Will work as expected | A non-fiscal receipt will be printed |
| 5 |
|
Same as Case # 1 | Same as Case # 1 |
Other Limitations
- Exchange Transactions in Italy: Due to printer limitations, Exchange transactions are not supported in Italy.
- Multi-Tender Order Refunds: Multitender order refunds are only supported on app versions 9.5.1 or greater. For app versions below this, multitender order refunds can't be fiscalized due to printer limitations.
- Transaction Rollback: If a print receipt fails for any reason, the app doesn't cancel or roll back the transaction.
- Fiscal Printers and Connectivity: Fiscal printers can only be connected using an IP address and operate in a 1:1 print topology.
- Print Receipts Template: You can't change receipts with Fiscal Italy printers. You can change the receipts in Point of Sale CMS ().
- Reprinted Receipts: Reprinted receipts are generated directly by the printer, and the POS app doesn't control the data printed on reprints. As a result, barcodes or QR codes aren't printed on reprints.
- X/Z Report on Reprinted Receipts: If X or Z reports are printed more than once, the subsequent order may include these reports on the reprinted receipts for those orders.
- SKU Gift Receipts: SKU gift receipts are not supported with fiscal printers.
- Logo Placement: The logo will be printed at the bottom of the fiscal receipt.