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Webstores for Order on Behalf Of (Optional, B2C OOBO Only)

To create orders that aren’t already being pulled in from a storefront through integration, create a webstore. If you’re using B2B Commerce or D2C Commerce, your webstores are already configured.

Required Editions

Previous step: Configure a Delivery Method for Order on Behalf Of

See all steps in Order on Behalf Of Setup.

View supported editions.

To create a webstore, you need the Order Management Operations Manager permission set. If your store supports multiple currencies, create a webstore record for each possible combination of currency and locale that can appear in your order data. You can’t create a webstore record with the required values in the Lightning UI, so use a tool that can execute anonymous apex code, such the Developer Console.

Define these properties.

Name

Any unique name that lets the customer service representative know what store they’re shopping on.

For multicurrency orgs, we recommend that you include the currency and locale in the name.
CurrencyIsoCode

Required if your org supports multiple currencies. This value must match the currency code of the B2C Commerce storefront.
DefaultLanguage

Required if your org supports multiple languages. This value must match the locale ID of the B2C Commerce storefront. This property isn’t available if you aren’t assigned the Order On Behalf Of permission set.
DefaultTaxLocaleType

NET or GROSS

This value must match the tax type of the B2C Commerce storefront.
ExternalReference 

Use the format instanceId + @ + siteId. For example, abc_123@SiteGenesis

Your storefront’s instance ID is the same as its tenant ID. To get your storefront’s tenant ID, log in to B2C Commerce Business Manager and go to Administration | Operation | Server Status. The tenant.id is listed on the Server Properties tab.

If your B2C Commerce instance is version 22.10 or earlier, Business Manager doesn’t include the Salesforce Order Management Integration Administration page. To get your tenant ID, contact Salesforce Support.

LocationId

Optional. If you don’t specify an existing location, the system creates a location and sets this value to its ID. In that case, it sets the new location’s LocationType field to Virtual and its ExternalReference field to null. If you include custom validations for the Location object, they must account for these values.
OrderLifecycleType

UNMANAGED
SupportedCurrencies

Required if your org supports multiple currencies. Include only one value, which must match CurrencyIsoCode.
SupportedLanguages

Required if your org supports multiple languages. Include only one value, which must match DefaultLanguage.
Type

B2C

Watch the video to see how you can configure WebStore records.

If you can’t watch the video in full screen, open the video on a new tab: Configure WebStore records.

Next step: Activate the Order on Behalf Of Flow Template

Example
Example This Apex example creates a webstore record. 

    WebStore createWebStore( String name, String instanceId, String siteId )
        { WebStore store = new WebStore( 
            Name = name, 
            // Either NET or GROSS 
            DefaultTaxLocaleType = 'NET', 
            // Format expected is instanceId@siteId; example abc_123@SiteGenesis // If multicurrency is enabled then uncomment these lines: 
            //CurrencyIsoCode = 'USD', 
            //DefaultLanguage = 'en_US', 
            //SupportedCurrencies = 'USD', 
            //SupportedLanguages 'en_US', 
            ExternalReference = instanceId + '@' + siteId, 
            Type = 'B2CE'); 
        return store; 
    }
    
    WebStore webStoreRecord = createWebStore('Apex1 WebStore', 'abc_123', 'SiteGenesis'); insert webStoreRecord;
Example
Example This multicurrency example has one site that supports US orders in US dollars. Another site supports UK orders in pounds or euros and also supports orders from France in euros. Create four webstore records with these values. Salesforce Order Entry Implementation Configure Order on Behalf Of Flow.
Name External Reference Currency IsoCode Default Language DefaultTax LocaleType Supported Currencies Supported Languages Type
SiteGenesis USD abc_123@SiteGenesis USD en_US NET USD en_US B2C
SiteGenesis Global GBP en abc_123@ SiteGenesis GlobalGBP en_GB GROSS GBP en_GB B2C
SiteGenesis Global EUR fr abc_123@ SiteGenesis GlobalEUR fr_FR GROSS EUR fr_FR B2C
SiteGenesis Global EUR en abc_123@ SiteGenesis GlobalEUR en_GB GROSS EUR en_GB B2C

See Also