Your customers can use various electronic payment methods when they submit orders from
your ecommerce storefront. The Payment Gateway Log stores all the information exchanged between
your payment platform and your external payment gateways. When a payment transaction doesn’t
complete as expected, you can view the Payment Gateway Log for help with resolving the
issue.
Required Editions
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From the Navigation bar, open the Order Payment Summaries list view page.
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To open the order payment summary that contains the payment transaction, select the order
payment method for the associated order summary.
You can also open an order payment summary directly from the associated order
summary.
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On the Order Payment Summary page, open the Related tab and select the log number from the
Gateway Logs list.
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Review log details and messages for additional information.
