---
schema_version: "1"
id: 4213f1a948eac497779d28d22eb339f130bf24a64fc695fb2e848ee7ba5676fc
title: View the Payment Gateway Log
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/om_view_the_payment_gateway_log.md
canonical_url: https://help.salesforce.com/s/articleView?id=commerce.om_view_the_payment_gateway_log.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 5e479732dd7ea35abf7ac7a9357700712eb33b1c999164bdf0d69969ebdceccc
description: Your customers can use various electronic payment methods when they submit orders from your ecommerce storefront. The Payment Gateway Log stores all the information exchanged between your payment platform and your external payment gateways. When a payment transaction doesn’t complete as expected, you can view the Payment Gateway Log for help with resolving the issue.
products:
  - Commerce
  - Salesforce Order Management
release: "264"
---
# View the Payment Gateway Log

Your customers can use various electronic payment methods when they submit orders from your ecommerce storefront. The Payment Gateway Log stores all the information exchanged between your payment platform and your external payment gateways. When a payment transaction doesn’t complete as expected, you can view the Payment Gateway Log for help with resolving the issue.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=commerce.om_editions.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

1. From the Navigation bar, open the Order Payment Summaries list view page.
2. To open the order payment summary that contains the payment transaction, select the order payment method for the associated order summary.
    
    You can also open an order payment summary directly from the associated order summary.
3. On the Order Payment Summary page, open the Related tab and select the log number from the Gateway Logs list.
4. Review log details and messages for additional information.

#### See Also

- [Payments and Invoices](https://help.salesforce.com/s/articleView?id=commerce.om_payments.htm&release=264.0.0&type=5 "The authorization, capture, and reconciliation of payments occurs as orders move through stages in the fulfillment workflow. Your Salesforce admin can automate payment capture, invoice generation, and refund processing to help manage your payment transaction needs.")