The order summary captures all transaction and processing activity for an order.
Required Editions
- From the Navigation bar, open the Order Summaries list view page.
-
Select the order summary number, and open the corresponding order summary record.
You can also open an order summary directly from a customer’s account record in the Service Console.
- Open the Feed tab.
- View order activity and comments.
- If an activity includes a record link, click the link to see more details.