---
schema_version: "1"
id: c0150942652fd5b816cbb206d8723f24a81cc92e28e5fa887ddce8854f357f51
title: View Order History
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/om_view_order_history.md
canonical_url: https://help.salesforce.com/s/articleView?id=commerce.om_view_order_history.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: cf857f994e67c704906f46200e79b1ab3aedb5c6ef2809cf879f472e68b1d467
description: The order summary captures all transaction and processing activity for an order.
products:
  - Commerce
  - Salesforce Order Management
release: "264"
---
# View Order History

The order summary captures all transaction and processing activity for an order.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=commerce.om_editions.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

1. From the Navigation bar, open the Order Summaries list view page.
2. Select the order summary number, and open the corresponding order summary record.
    
    You can also open an order summary directly from a customer’s account record in the Service Console.
3. Open the Feed tab.
4. View order activity and comments.
5. If an activity includes a record link, click the link to see more details.

#### See Also

- [Order Servicing](https://help.salesforce.com/s/articleView?id=commerce.om_service.htm&release=264.0.0&type=5 "Order servicing lets your customer service representatives (CSR) provide shoppers with order-related services, such as returns, exchanges, and cancellations. Order Management uses flow templates to help automate the these tasks. A Salesforce Admin can copy and customize these templates and then make the process flows available in the Actions & Recommendations section on the Order Summary page. Service agents can then quickly respond to requests for cancellations, reshipments, discounts, exchanges, and returns.")
- [Order Summary](https://help.salesforce.com/s/articleView?id=commerce.om_order_summary.htm&release=264.0.0&type=5 "An order summary pulls together all order details into a single, consolidated view. It can help you manage and service orders before, during, and after fulfillment.")