Process Exception Fields

The Process Exception object represents an unexpected problem with a business process, such as payment capture.

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This table lists the fields on the Process Exception object.

Field Label Description
Attached To The object associated with the process exception
Case The case associated with the process exception.
Category  
Created Date The date when the process exception was created.
Description The description of the process exception.
External The description of the external entities associated with the process exception.
Included in Order Summary The order summary associated with the process exception.
Owner Name  
Priority

The resolution priority for the process exception.

Possible values are:

  • High
  • Low

You can customize the priority values to represent your business processes.

Process Exception Number The unique number assigned to the process exception, formatted as PE-(00000000).
Severity

The severity of the process exception.

Possible values are:

  • High
  • Low

You can customize the severity values to represent your business processes.

Status

The status of the process exception.

Possible values are:

  • Ignored (Inactive)
  • New (Active)
  • Paused (Inactive)
  • Resolved (Resolved)
  • Triaged (Active)
  • Voided (Inactive)

You can customize the status values to represent your business processes.