---
schema_version: "1"
id: 2324e9ea6be0be7c06fc778c93f0652c2c4d0cad9a3ceb8dd0ce04bab65f9a6c
title: Process Exception Fields
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/om_process_exception_fields.md
canonical_url: https://help.salesforce.com/s/articleView?id=commerce.om_process_exception_fields.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 5e869d7852abd5c9d16aaeef26fb1d48fed02d1ae67597b51cf27f081a815be3
description: The Process Exception object represents an unexpected problem with a business process, such as payment capture.
products:
  - Commerce
  - Salesforce Order Management
release: "264"
---
# Process Exception Fields

The Process Exception object represents an unexpected problem with a business process, such as payment capture.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=commerce.om_editions.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-om_order_management-264-0-0-production-enus/4c4844e3-a194-4a65-95b7-17291a6dbefa/images/icon_note.png)

Note Depending on your page layout and field-level security settings, some fields aren’t visible or editable.

This table lists the fields on the Process Exception object.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d31237e66">Field Label</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d31237e69">Description</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Field Label" class="slds-cell-wrap" style="vertical-align:top;" headers="d31237e66 ">Attached To</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d31237e69 ">The object associated with the process exception</td>

          </tr>
          <tr class="">
            <td data-label="Field Label" class="slds-cell-wrap" style="vertical-align:top;" headers="d31237e66 ">Case</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d31237e69 ">The case associated with the process exception.</td>

          </tr>
          <tr class="">
            <td data-label="Field Label" class="slds-cell-wrap" style="vertical-align:top;" headers="d31237e66 ">Category</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d31237e69 ">&nbsp;</td>

          </tr>
          <tr class="">
            <td data-label="Field Label" class="slds-cell-wrap" style="vertical-align:top;" headers="d31237e66 ">Created Date</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d31237e69 ">The date when the process exception was created.</td>

          </tr>
          <tr class="">
            <td data-label="Field Label" class="slds-cell-wrap" style="vertical-align:top;" headers="d31237e66 ">Description</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d31237e69 ">The description of the process exception.</td>

          </tr>
          <tr class="">
            <td data-label="Field Label" class="slds-cell-wrap" style="vertical-align:top;" headers="d31237e66 ">External</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d31237e69 ">The description of the external entities associated with the process
              exception.</td>

          </tr>
          <tr class="">
            <td data-label="Field Label" class="slds-cell-wrap" style="vertical-align:top;" headers="d31237e66 ">Included in Order Summary</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d31237e69 ">The order summary associated with the process exception.</td>

          </tr>
          <tr class="">
            <td data-label="Field Label" class="slds-cell-wrap" style="vertical-align:top;" headers="d31237e66 ">Owner Name</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d31237e69 ">&nbsp;</td>

          </tr>
          <tr class="">
            <td data-label="Field Label" class="slds-cell-wrap" style="vertical-align:top;" headers="d31237e66 ">Priority</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d31237e69 ">
              <p>The resolution priority for the process exception.</p>
              <div>
                <p>Possible values are:</p>
                <ul>
                  <li>High</li>
                  <li>Low</li>
                </ul>
              </div>
              <p style="margin-bottom:0;">You can customize the priority values to represent your business
                processes.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Field Label" class="slds-cell-wrap" style="vertical-align:top;" headers="d31237e66 ">Process Exception Number</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d31237e69 ">The unique number assigned to the process exception, formatted as
              PE-(00000000).</td>

          </tr>
          <tr class="">
            <td data-label="Field Label" class="slds-cell-wrap" style="vertical-align:top;" headers="d31237e66 ">Severity</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d31237e69 ">
              <p>The severity of the process exception.</p>
              <div>
                <p>Possible values are:</p>
                <ul>
                  <li>High</li>
                  <li>Low</li>
                </ul>
              </div>
              <p style="margin-bottom:0;">You can customize the severity values to represent your business
                processes.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Field Label" class="slds-cell-wrap" style="vertical-align:top;" headers="d31237e66 ">Status</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d31237e69 ">
              <p>The status of the process exception.</p>
              <div>
                <p>Possible values are:</p>
                <ul>
                  <li>Ignored (Inactive)</li>
                  <li>New (Active)</li>
                  <li>Paused (Inactive)</li>
                  <li>Resolved (Resolved)</li>
                  <li>Triaged (Active)</li>
                  <li>Voided (Inactive)</li>
                </ul>
              </div>
              <p style="margin-bottom:0;">You can customize the status values to represent your business
                processes.</p>
            </td>

          </tr>
        </tbody>
      </table>

#### See Also

- [Order Management Objects and Fields](https://help.salesforce.com/s/articleView?id=commerce.om_order_management_objects_and_fields.htm&release=264.0.0&type=5 "Learn about the standard objects and fields available for reporting in Order Management.")