Because an exchange can result in a partial refund for the customer, you must configure payments to process this refund. You can find payment activity in the order payment summary for each order.
Previous step: Add a Web Store Inventory Source for Exchanges with RMA (B2C Only)
See all steps in Exchanges with RMA Setup.
There are three ways to configure a payment service. You can use Salesforce Payments, you can use an AppExchange service, or you can configure your own. Depending on what Commerce product you’re using, the setup can vary.
To configure a payment service for B2B or D2C Commerce, first add a payment service for store checkout. If you’re using Salesforce Payments, add a payment service before connecting Salesforce Payments to Exchanges RMA.
To configure a payment gateway for B2C Commerce, either configure Salesforce Payments for Exchanges RMA or set up a payment service.
Before configuring Salesforce Payments to work with B2C, B2B, or D2C Commerce, ensure you’ve fully installed and implemented Salesforce Payments.