Each object type has status categories with default statuses that reflect the order lifecycle. Find these statuses in Object Manger, in the Statuses section of an object type. You can’t change the status categories, but you can customize and add statuses as long as you associate each status with a status category. Having status categories that never change is helpful if you have custom processes that depend on a record’s status category.
Required Editions
| Object Type | Status Category | Default Statuses |
|---|---|---|
| Fulfillment Order | Draft |
|
| Activated |
|
|
| Fulfilling |
|
|
| Closed |
|
|
| Canceled |
|
|
| Order | Draft |
|
| Activated |
|
|
|
Order Summary The Order Summary object includes a Status field, but not a Status Category field. Standard Order Management functionality doesn’t use order summary statuses, though they can be useful for implementing custom business processes. We recommend that you configure the order summary statuses to match your order statuses. |
— |
|
| Process Exception | Active |
|
| Inactive |
|
|
| Resolved |
|
|
| Return Order | Activated |
|
| Canceled |
|
|
| Closed |
|
|
| Draft |
|