---
schema_version: "1"
id: 8329150be065c3b2c2f94fddac190f0ab66e2fc620b9934f1f84e9a0186f86b5
title: Order Management Lifecycle Statuses
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/om_lifecycle_object_status.md
canonical_url: https://help.salesforce.com/s/articleView?id=commerce.om_lifecycle_object_status.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 9bd41da16be7e944b9081481045e6aac9f6ad43027acc66279030cb0ba6c90b4
description: Each object type has status categories with default statuses that reflect the order lifecycle. Find these statuses in Object Manger, in the Statuses section of an object type. You can’t change the status categories, but you can customize and add statuses as long as you associate each status with a status category. Having status categories that never change is helpful if you have custom processes that depend on a record’s status category.
products:
  - Commerce
  - Salesforce Order Management
release: "264"
---
# Order Management Lifecycle Statuses

Each object type has status categories with default statuses that reflect the order lifecycle. Find these statuses in Object Manger, in the Statuses section of an object type. You can’t change the status categories, but you can customize and add statuses as long as you associate each status with a status category. Having status categories that never change is helpful if you have custom processes that depend on a record’s status category.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=commerce.om_editions.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:33.33333333333333%">
          <col style="width:33.33333333333333%">
          <col style="width:33.33333333333333%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d36489e61">Object Type</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d36489e64">Status Category</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d36489e67">Default Statuses</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Object Type" class="slds-cell-wrap" rowspan="5" style="vertical-align:top;" headers="d36489e61 ">Fulfillment Order</td>

            <td data-label="Status Category" class="slds-cell-wrap" style="vertical-align:top;" headers="d36489e64 ">Draft</td>

            <td data-label="Default Statuses" class="slds-cell-wrap" style="vertical-align:top;" headers="d36489e67 ">
              <ul>
                <li>Draft</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Status Category" class="slds-cell-wrap" style="vertical-align:top;" headers="d36489e64 ">Activated</td>

            <td data-label="Default Statuses" class="slds-cell-wrap" style="vertical-align:top;" headers="d36489e67 ">
              <ul>
                <li>Allocated</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Status Category" class="slds-cell-wrap" style="vertical-align:top;" headers="d36489e64 ">Fulfilling</td>

            <td data-label="Default Statuses" class="slds-cell-wrap" style="vertical-align:top;" headers="d36489e67 ">
              <ul>
                <li>Assigned</li>

                <li>Pickpack</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Status Category" class="slds-cell-wrap" style="vertical-align:top;" headers="d36489e64 ">Closed</td>

            <td data-label="Default Statuses" class="slds-cell-wrap" style="vertical-align:top;" headers="d36489e67 ">
              <ul>
                <li>Fulfilled</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Status Category" class="slds-cell-wrap" style="vertical-align:top;" headers="d36489e64 ">Canceled</td>

            <td data-label="Default Statuses" class="slds-cell-wrap" style="vertical-align:top;" headers="d36489e67 ">
              <ul>
                <li>Canceled</li>

                <li>Rejected</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Object Type" class="slds-cell-wrap" rowspan="2" style="vertical-align:top;" headers="d36489e61 ">Order</td>

            <td data-label="Status Category" class="slds-cell-wrap" style="vertical-align:top;" headers="d36489e64 ">Draft</td>

            <td data-label="Default Statuses" class="slds-cell-wrap" style="vertical-align:top;" headers="d36489e67 ">
              <ul>
                <li>Draft</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Status Category" class="slds-cell-wrap" style="vertical-align:top;" headers="d36489e64 ">Activated</td>

            <td data-label="Default Statuses" class="slds-cell-wrap" style="vertical-align:top;" headers="d36489e67 ">
              <ul>
                <li>Activated</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Object Type" class="slds-cell-wrap" style="vertical-align:top;" headers="d36489e61 ">
              <p>Order Summary</p>
              <p style="margin-bottom:0;">The Order Summary object includes a Status field, but not a
                Status Category field. Standard Order Management functionality doesn’t use order
                summary statuses, though they can be useful for implementing custom business
                processes. We recommend that you configure the order summary statuses to match
                your order statuses.</p>
            </td>

            <td data-label="Status Category" class="slds-cell-wrap" style="vertical-align:top;" headers="d36489e64 ">—</td>

            <td data-label="Default Statuses" class="slds-cell-wrap" style="vertical-align:top;" headers="d36489e67 ">
              <ul>
                <li>Created</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Object Type" class="slds-cell-wrap" rowspan="3" style="vertical-align:top;" headers="d36489e61 ">Process Exception</td>

            <td data-label="Status Category" class="slds-cell-wrap" style="vertical-align:top;" headers="d36489e64 ">Active</td>

            <td data-label="Default Statuses" class="slds-cell-wrap" style="vertical-align:top;" headers="d36489e67 ">
              <ul>
                <li>New</li>

                <li>Triaged</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Status Category" class="slds-cell-wrap" style="vertical-align:top;" headers="d36489e64 ">Inactive</td>

            <td data-label="Default Statuses" class="slds-cell-wrap" style="vertical-align:top;" headers="d36489e67 ">
              <ul>
                <li>Ignored</li>

                <li>Paused</li>

                <li>Voided</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Status Category" class="slds-cell-wrap" style="vertical-align:top;" headers="d36489e64 ">Resolved</td>

            <td data-label="Default Statuses" class="slds-cell-wrap" style="vertical-align:top;" headers="d36489e67 ">
              <ul>
                <li>Resolved</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Object Type" class="slds-cell-wrap" rowspan="4" style="vertical-align:top;" headers="d36489e61 ">Return Order</td>

            <td data-label="Status Category" class="slds-cell-wrap" style="vertical-align:top;" headers="d36489e64 ">Activated</td>

            <td data-label="Default Statuses" class="slds-cell-wrap" style="vertical-align:top;" headers="d36489e67 ">
              <ul>
                <li>Activated</li>

                <li>Submitted</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Status Category" class="slds-cell-wrap" style="vertical-align:top;" headers="d36489e64 ">Canceled</td>

            <td data-label="Default Statuses" class="slds-cell-wrap" style="vertical-align:top;" headers="d36489e67 ">
              <ul>
                <li>Canceled</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Status Category" class="slds-cell-wrap" style="vertical-align:top;" headers="d36489e64 ">Closed</td>

            <td data-label="Default Statuses" class="slds-cell-wrap" style="vertical-align:top;" headers="d36489e67 ">
              <ul>
                <li>Closed</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Status Category" class="slds-cell-wrap" style="vertical-align:top;" headers="d36489e64 ">Draft</td>

            <td data-label="Default Statuses" class="slds-cell-wrap" style="vertical-align:top;" headers="d36489e67 ">
              <ul>
                <li>Draft</li>

              </ul>
            </td>

          </tr>
        </tbody>
      </table>

#### See Also

- [Order Management Lifecycle Types](https://help.salesforce.com/s/articleView?id=commerce.om_order_lifecycle_types.htm&release=264.0.0&type=5 "An order summary’s lifecycle type specifies whether you manage it with Order Management features.")
- [Order Management Lifecycle Stages](https://help.salesforce.com/s/articleView?id=commerce.om_order_lifecycle_stages.htm&release=264.0.0&type=5 "Each order in Order Management moves through a series of stages that collectively make up the order lifecycle.")
- [Choose the Lifecycle Type for an Order](https://help.salesforce.com/s/articleView?id=commerce.om_choosing_the_lifecycle_type_for_an_order.htm&release=264.0.0&type=5 "You set the lifecycle type for an order when you create an order summary.")