You can use all Order Management service flows out of the box, and you can also
customize a flow and expand its functionality. Bulk actions let your customer service
representatives perform the same action on multiple selected products, up to 100.
Required Editions
By default, bulk actions are enabled if the flow was copied after the Winter ’25 release.
If you copied the flow before the Winter ’25 release, copy
the flow template again.
You can enable bulk actions in these flows: cancel, discount, return, and RMA.
Bulk actions are useful for stores that service large orders primarily using the same
action. For example, a store placed an order from a manufacturer for a dozen different styles of
shirts in the wrong size, and they want to cancel the order. With a bulk action, a
representative can select the products and choose “Wrong Size” as the reason for cancellation in
just a few clicks.
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Click
at the top of the
page, and then select Setup.
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In the Quick Find box, enter flows, and select
Flows.
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Select the flow that you’re customizing.
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In the flow, open the Manager tab.
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Find and select bulkActionEnabled.
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To enable bulk actions, set the default value to true. To disable
bulk actions, set it to false.
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Set the setBulkActionDisplay value to the number of products that must be in an order for
bulk actions to be available.
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Click Save.
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If you’re ready to activate the flow, click Activate.
