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Check for Active Process Exceptions

When a process exception occurs, Order Management creates a process exception record and generates a notification that appears at the top of the associated Order Summary page. The process exception typically states the problem that requires user review or intervention. Your business logic and workflows determine whether to continue processing an order summary when an exception occurs. When necessary, you can suspend order processing until the issue is reviewed and resolved.

Required Editions

  1. To check for process exceptions across all order summaries, open the Order Summaries list view page from the Navigation bar. If a process exception exists on an order summary, a warning icon appears next to the order summary number in the list view.
  2. To see a list of all active and resolved process exceptions, open the Process Exceptions list view page from the Navigation bar.

See Also