---
schema_version: "1"
id: 5a846c5aa21054f164b7d8a6f17c2b2cd658e69ef22b9d578586268c12281934
title: Check for Active Process Exceptions
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/om_check_for_active_process_exceptions.md
canonical_url: https://help.salesforce.com/s/articleView?id=commerce.om_check_for_active_process_exceptions.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 868a62b68c3ceba01f0731342ea60d157b2b9eb2075a60989daf216a16f31f91
description: When a process exception occurs, Order Management creates a process exception record and generates a notification that appears at the top of the associated Order Summary page. The process exception typically states the problem that requires user review or intervention. Your business logic and workflows determine whether to continue processing an order summary when an exception occurs. When necessary, you can suspend order processing until the issue is reviewed and resolved.
products:
  - Commerce
  - Salesforce Order Management
release: "264"
---
# Check for Active Process Exceptions

When a process exception occurs, Order Management creates a process exception record and generates a notification that appears at the top of the associated Order Summary page. The process exception typically states the problem that requires user review or intervention. Your business logic and workflows determine whether to continue processing an order summary when an exception occurs. When necessary, you can suspend order processing until the issue is reviewed and resolved.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=commerce.om_editions.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

1. To check for process exceptions across all order summaries, open the Order Summaries list view page from the Navigation bar. If a process exception exists on an order summary, a warning icon appears next to the order summary number in the list view.
2. To see a list of all active and resolved process exceptions, open the Process Exceptions list view page from the Navigation bar.

#### See Also

- [View Process Exception Details](https://help.salesforce.com/s/articleView?id=commerce.om_view_a_process_exception.htm&release=264.0.0&type=5 "A process exception record contains details about the cause of the processing failure.")
- [Create a Process Exception](https://help.salesforce.com/s/articleView?id=commerce.om_create_a_process_exception.htm&release=264.0.0&type=5 "Create a process exception to manage a processing issue that isn’t automatically identified by your order management processing business logic.")
- [Identify the Cause of a Process Exception](https://help.salesforce.com/s/articleView?id=commerce.om_identify_cause_of_a_process_exception.htm&release=264.0.0&type=5 "Process exceptions can occur at any stage in the order lifecycle. Identifying the cause of a process exception is the first step toward resolving the issue.")
- [Resolve a Process Exception](https://help.salesforce.com/s/articleView?id=commerce.om_resolve_a_process_exception.htm&release=264.0.0&type=5 "After you identify the cause of a process exception, you can resolve the issue and continue normal processing on the order summary.")