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Add Country and State Picklists

To let customer service representatives (CSR) select state and country codes for an address from a dropdown menu, enable state and country picklists. If you don’t enable picklists, the CSR must enter the state and country code into the address, which can introduce errors.

Required Editions

If you’re setting up Order on Behalf Of, the previous step is Add the Order on Behalf Of Flow to an Object Page. If you’re setting up Exchanges with RMA, the previous step is Add the Exchanges with RMA Flow to an Object Page.

See all steps in Order on Behalf Of Setup or Exchanges with RMA Setup.

This video shows the steps for Order on Behalf Of. The steps are the same for Exchanges with RMA.

  1. From Setup, in the Quick Find box, search for and select State and Country/Territory Picklists.
  2. Follow the onscreen steps to convert existing data into standard picklist values.
  3. Click Enable Picklists for Address Fields.
    The state code value in your storefront order data must match the state code of an entry in the Salesforce state picklist. The country code value in your storefront order data must match the country or territory code of an entry in the Salesforce country/territory picklist.

See Also