--- schema_version: "1" id: 2a025d4325f0b0dc617bace267d0cd19f6dbbb6dbf2d40a585acbe5eb0896328 title: Add Country and State Picklists collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/om_add_country_state_picklists_oobo.md canonical_url: https://help.salesforce.com/s/articleView?id=commerce.om_add_country_state_picklists_oobo.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: 3cf2109acbdc55e933aaa1651ea4645cd0b3b7e0b8fe59e7a898bb90c247ca31 description: To let customer service representatives (CSR) select state and country codes for an address from a dropdown menu, enable state and country picklists. If you don’t enable picklists, the CSR must enter the state and country code into the address, which can introduce errors. products: - Commerce - Salesforce Order Management release: "264" --- # Add Country and State Picklists To let customer service representatives (CSR) select state and country codes for an address from a dropdown menu, enable state and country picklists. If you don’t enable picklists, the CSR must enter the state and country code into the address, which can introduce errors. ### Required Editions
View supported editions.
If you’re setting up Order on Behalf Of, the previous step is [Add the Order on Behalf Of Flow to an Object Page](https://help.salesforce.com/s/articleView?id=commerce.om_add_oobo_flow_object_page_oobo.htm&release=264.0.0&type=5 "Give users easy access to the Order on Behalf Of flow by adding it to the Actions & Recommendations component on a Lightning page for an object. Because all orders are associated with an account, add the flow to the Actions and Recommendations component on the account page."). If you’re setting up Exchanges with RMA, the previous step is [Add the Exchanges with RMA Flow to an Object Page](https://help.salesforce.com/s/articleView?id=commerce.om_add_exchanges_rma_flow_object_page.htm&release=264.0.0&type=5 "Give customer service representatives easy access to the Exchanges RMA flow by adding it to the Actions & Recommendations component on a Lightning page for an object. Because all orders are associated with an order summary, add the flow to the Actions and Recommendations component on the order summary page."). See all steps in [Order on Behalf Of Setup](https://help.salesforce.com/s/articleView?id=commerce.om_order_on_behalf_of_setup_oobo.htm&release=264.0.0&type=5 "After you’ve installed and configured either an Order Management or B2B Commerce org or B2C Commerce instance, there are some Order on Behalf Of (OOBO) specific steps to take. Many of these tasks are the same whether you’re using Order Entry or OOBO. However, there are a few steps that are specific to the individual products. Complete the steps for your product and organization.") or [Exchanges with RMA Setup](https://help.salesforce.com/s/articleView?id=commerce.om_exchanges_rma_setup.htm&release=264.0.0&type=5 "After you have installed and configured either an Order Management, B2B Commerce, or D2C Commerce org, configure Exchanges with RMA Returns."). This video shows the steps for Order on Behalf Of. The steps are the same for Exchanges with RMA. 1. From Setup, in the Quick Find box, search for and select **State and Country/Territory Picklists**. 2. Follow the onscreen steps to convert existing data into standard picklist values. 3. Click **Enable Picklists for Address Fields**. The state code value in your storefront order data must match the state code of an entry in the Salesforce state picklist. The country code value in your storefront order data must match the country or territory code of an entry in the Salesforce country/territory picklist. Next step: [Connect B2C Commerce and Salesforce](https://help.salesforce.com/s/articleView?id=commerce.om_connect_b2c_and_salesforce_oobo.htm&release=264.0.0&type=5 "To get product and pricing data from B2C Commerce, set up a connection between B2C Commerce and your Salesforce org.") #### See Also - [Order on Behalf Of Setup](https://help.salesforce.com/s/articleView?id=commerce.om_order_on_behalf_of_setup_oobo.htm&release=264.0.0&type=5 "After you’ve installed and configured either an Order Management or B2B Commerce org or B2C Commerce instance, there are some Order on Behalf Of (OOBO) specific steps to take. Many of these tasks are the same whether you’re using Order Entry or OOBO. However, there are a few steps that are specific to the individual products. Complete the steps for your product and organization.") - [Video: Order on Behalf Of Setup](https://www.youtube.com/playlist?list=PLFNbZmUNjID6fmv7KZypuUcS32g2Tseu2) - [Exchanges with RMA Setup](https://help.salesforce.com/s/articleView?id=commerce.om_exchanges_rma_setup.htm&release=264.0.0&type=5 "After you have installed and configured either an Order Management, B2B Commerce, or D2C Commerce org, configure Exchanges with RMA Returns.") - [Exchanges with RMA Returns Overview](https://help.salesforce.com/s/articleView?id=commerce.om_exchanges_rma_overview.htm&release=264.0.0&type=5 "An exchange with an RMA return provides a more robust exchange experience for customers. Unlike a simple exchange, which only allows for same-cost variant exchanges, an exchange with RMA processes the return of the previous product before letting a customer service representative (CSR) order a new item, enter a new delivery address, and select a shipping method, all on behalf of the user. Finally, the CSR can process any refund or additional funds needed from the customer.")