The Exchanges RMA flow lets a customer service representative create even, uneven, and
post-fulfillment exchanges. To use the flow, copy and activate the flow template, and then clone
or customize the flow as needed.
Required Editions
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From Setup, in the Quick Find box, search for and select
Flows.
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Click New Flow, click Use a Template, and
click Next.
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Select Exchanges with RMA Returns and click
Create.
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Click Save.
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For Flow Label, enter a unique name.
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Click Save.
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Click Activate.
