---
schema_version: "1"
id: 0b82e6aa7db3d379dc62e4ec56b47f6d6a945a2de4d5d0b54a7cfd937fb6ba29
title: Activate the Exchanges with RMA Flow Template
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/om_activate_exchanges_rma_flow.md
canonical_url: https://help.salesforce.com/s/articleView?id=commerce.om_activate_exchanges_rma_flow.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 5a88d7e1ba4edf8c6b7452b8952b5db02a40fd05718979abf8dddacd110febfa
description: The Exchanges RMA flow lets a customer service representative create even, uneven, and post-fulfillment exchanges. To use the flow, copy and activate the flow template, and then clone or customize the flow as needed.
products:
  - Commerce
  - Salesforce Order Management
release: "264"
---
# Activate the Exchanges with RMA Flow Template

The Exchanges RMA flow lets a customer service representative create even, uneven, and post-fulfillment exchanges. To use the flow, copy and activate the flow template, and then clone or customize the flow as needed.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=commerce.om_editions.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

Previous step: [Set Up Prerequisites for Exchanges RMA](https://help.salesforce.com/s/articleView?id=commerce.om_complete_prereq_exchanges_rma.htm&release=264.0.0&type=5 "There are a few prerequisites necessary before you can set up Exchanges with RMA for your org.")

See all steps in [Exchanges with RMA Setup](https://help.salesforce.com/s/articleView?id=commerce.om_exchanges_rma_setup.htm&release=264.0.0&type=5 "After you have installed and configured either an Order Management, B2B Commerce, or D2C Commerce org, configure Exchanges with RMA Returns.").

1. From Setup, in the Quick Find box, search for and select **Flows**.
2. Click **New Flow**, click **Use a Template**, and click **Next**.
3. Select **Exchanges with RMA Returns** and click **Create**.
4. Click **Save**.
5. For Flow Label, enter a unique name.
6. Click **Save**.
7. Click **Activate**.

Next step: [Configure Flow for Exchanges with RMA](https://help.salesforce.com/s/articleView?id=commerce.om_exchanges_rma_flow_ensure_funds_refunds.htm&release=264.0.0&type=5 "Exchanges with RMA support both EnsureFunds and EnsureRefunds. These variables must be configured properly in your org.")

#### See Also

- [Exchanges with RMA Setup](https://help.salesforce.com/s/articleView?id=commerce.om_exchanges_rma_setup.htm&release=264.0.0&type=5 "After you have installed and configured either an Order Management, B2B Commerce, or D2C Commerce org, configure Exchanges with RMA Returns.")
- [Exchanges with RMA Returns Overview](https://help.salesforce.com/s/articleView?id=commerce.om_exchanges_rma_overview.htm&release=264.0.0&type=5 "An exchange with an RMA return provides a more robust exchange experience for customers. Unlike a simple exchange, which only allows for same-cost variant exchanges, an exchange with RMA processes the return of the previous product before letting a customer service representative (CSR) order a new item, enter a new delivery address, and select a shipping method, all on behalf of the user. Finally, the CSR can process any refund or additional funds needed from the customer.")