Salesforce Docs Portal

Guidelines for Adding Product Videos to a B2B Commerce Store

Integrate videos into the product gallery to enhance your store and provide a richer shopping experience.

Required Editions

View supported editions.

These are the guidelines to keep in mind when adding videos to your product pages.

Note
Note These limits don't apply to embedded video links.
Attribute Requirement
File names Can contain letters, numbers, spaces, and symbols. Must not begin with a period.
File formats MOV, MP4, and WEBM
File size Maximum of 1 GB
Resolution Maximum resolution of UHD/4K Resolution: 3840 x 2160 pixels
Length
  • Maximum: 10 minutes
  • Minimum: 0.25 seconds
Height and width
  • Maximum: 100 pixels
  • Minimum: 4096 pixels
Maximum frame rate 120 frames per second
Supported aspect ratios
  • 16:9
  • 9:16
  • 4:3
  • 3:4
  • 1:1
Bitrates
  • HLS
    • SD 480: Range from 900 kbps to 2800 kbps
    • HD 720: Range from 2000 kbps to 6500 kbps
    • HD 1080: Range from 3200 kbps to 10400 kbps
  • MP4
    • SD 480: Range from 0.9 Mbps to 1.5 Mbps
    • HD 720: Range from 1.6 Mbps to 4.5 Mbps
    • HD 1080: Range from 2.5 Mbps to 7.2 Mbps
Supported frame rates
  • 60 fps
  • 30 fps
  • 25 fps
Supported resolutions
  • 3840x2160 (UHD)
  • 1920x1080 (1080p)
  • 1280x720 (720p)
  • 854x480 (480p)
Supported codecs
  • Video: H.264 (AVC)
  • Audio: AAC, MP3, Opus
Supported color spaces
  • Rec.601
  • Rec.709
  • Rec.2020
Supported video providers
  • Adis
  • Amplience
  • Brightcove
  • Cloudinary
  • Vidyard
  • Vimeo
  • Wistia
  • Youtube

See Also