Commerce Search Index Troubleshooting

Updating the search index can result in product errors and index failures. When some products have errors, you can download a CSV file on the Search Index page to review and resolve the errors. If all products have errors, the index fails. A common reason for product errors and index failures includes exceeding limits.

Required Editions

Product Errors

Message Code Resolution
ErrorAttributeDataSizeLimitExceeded You reached the data size limit for all localized and non-localized attributes of a product for a single locale. Contact Salesforce Customer Support.
ErrorTooManyBuyerGroupsPerProduct You reached the limit of 2,000 buyer groups for a product. Remove some buyer groups from the product and try again.
ErrorTooManyCategoriesPerProduct

You reached the maximum number of searchable categories allowed per product. The default value is 250, and the maximum value is 500. Remove some categories and try again.

To identify your org’s limit or request an increase up to 500 categories per product, contact Salesforce Customer Support.

ProductPriceMisconfiguration You encountered an error from the pricing engine due to a misconfiguration in the product price. To resolve this issue, consult the price configuration documentation.