If you don’t see a message or can’t enable it in the Messaging workspace, try these troubleshooting steps.
Required Editions
| View supported editions. |
Which Salesforce Commerce Product Do I Have?
- Confirm that you've created an enhanced CMS workspace. See Create a CMS Workspace to Import Images to a Commerce Store.
- Confirm that you're using the refreshed Commerce app. See Enable the Refreshed Commerce App.
- Confirm that you've been assigned the Commerce Admin permission set.
- Promotional emails must include your company's physical address. Confirm that this address exists in Company Settings in Setup.
- From Setup, in the Quick Find box, enter Data Cloud, and then select Data Cloud Setup Home.
- Confirm that Data 360 is set up and that Your Home Org Details is populated. If not, set up Data 360.
- From Setup, in the Quick Find box, enter Commerce Setup Assistant, and then select Commerce Setup Assistant.
- In the Salesforce Commerce Setup tile, click View Details.
- On the Additional Setup tab, locate Install Commerce Messaging.
- Click Install Messaging. Wait for the install to complete.
- If it fails, click Retry Installation.
If retrying the installation fails, or if the status is Installed and you still can’t enable a message, contact Salesforce Customer Support.