---
schema_version: "1"
id: 76e972a9d30ff8d62ef292669a1e051f7080eef9fd142bbda0ae6abb046eb7f0
title: Troubleshoot Commerce Messaging
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/comm_messaging_reinstall.md
canonical_url: https://help.salesforce.com/s/articleView?id=commerce.comm_messaging_reinstall.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 23f39be5304412a05cb38e029356bb1237df7255f59e4b149146dc758611a5b6
description: If you don’t see a message or can’t enable it in the Messaging workspace, try these troubleshooting steps.
products:
  - Commerce
  - B2B Commerce
release: "264"
---
# Troubleshoot Commerce Messaging

If you don’t see a message or can’t enable it in the Messaging workspace, try these troubleshooting steps.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=commerce.comm_editions.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

[Which Salesforce Commerce Product Do I Have?](https://help.salesforce.com/s/articleView?id=commerce.comm_what_product.htm&language=en_US)

- Confirm that you've created an enhanced CMS workspace. See [Create a CMS Workspace to Import Images to a Commerce Store](https://help.salesforce.com/s/articleView?id=commerce.comm_create_cms_workspace.htm&language=en_US).
- Confirm that you're using the refreshed Commerce app. See [Enable the Refreshed Commerce App](https://help.salesforce.com/s/articleView?id=commerce.comm_refreshed_app.htm&language=en_US).
- Confirm that you've been assigned the Commerce Admin permission set.
- Promotional emails must include your company's physical address. Confirm that this address exists in Company Settings in Setup.

1. From Setup, in the Quick Find box, enter Data Cloud, and then select **Data Cloud Setup Home**.
2. Confirm that Data 360 is set up and that Your Home Org Details is populated. If not, [set up Data 360](https://help.salesforce.com/s/articleView?id=data.c360_a_setup_provision.htm&language=en_US).
3. From Setup, in the Quick Find box, enter Commerce Setup Assistant, and then select **Commerce Setup Assistant**.
4. In the Salesforce Commerce Setup tile, click **View Details**.
5. On the Additional Setup tab, locate Install Commerce Messaging.
6. Click **Install Messaging**. Wait for the install to complete.
7. If it fails, click **Retry Installation**.

If retrying the installation fails, or if the status is Installed and you still can’t enable a message, contact Salesforce Customer Support.

#### See Also

- [Manage Customer Messages for B2B Stores](https://help.salesforce.com/s/articleView?id=commerce.comm_messaging.htm&release=264.0.0&type=5 "Use the Commerce Messaging workspace to manage and tailor customer messages, such as order confirmations and welcome emails.")
- [_Trailhead_: The Combined Power of Marketing Cloud Next and Agentforce Commerce](https://trailhead.salesforce.com/content/learn/modules/the-combined-power-of-marketing-cloud-and-commerce-cloud)