Available Messages in Commerce Messaging

Message email templates and flows can be accessed and customized from the Messaging workspace.

Required Editions

Message Description
Custom Welcome Email
  • Automatically send a welcome email when a user registers.
  • Enabling this message disables the default plain-text welcome email.
Order Confirmation Email
  • A confirmation email that provides customers with order details.
  • Includes order line items and shipping groups.
Abandoned Cart Email
  • Encourage customers to return to their abandond cart and complete their purchase.
  • Requires marketing consents.
  • Not available in Pay Now and Reorder stores.
  • Emails are sent every 24 hours.

To send Abandoned Cart emails, you must have a Marketing Cloud license.

Order Creation Failed
  • Notify buyers when an order fails.
  • Includes order line items and shipping groups.