---
schema_version: "1"
id: 86bb19f7bf071ce3cd4973ed59c278135c9322c9e2382164022d9c71b298a07e
title: Available Messages in Commerce Messaging
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/comm_messaging_messages.md
canonical_url: https://help.salesforce.com/s/articleView?id=commerce.comm_messaging_messages.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c52db7584fe1a92d79807ae868e638073a03a9f1616591575136d6a742d5eaed
description: Message email templates and flows can be accessed and customized from the Messaging workspace.
products:
  - Commerce
  - B2B Commerce
release: "264"
---
# Available Messages in Commerce Messaging

Message email templates and flows can be accessed and customized from the Messaging workspace.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=commerce.comm_editions.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

[Which Salesforce Commerce Product Do I Have?](https://help.salesforce.com/s/articleView?id=commerce.comm_what_product.htm&language=en_US)

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d35371e61">Message</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d35371e64">Description</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="Message" class="slds-cell-wrap" style="vertical-align:top;" headers="d35371e61 ">Custom Welcome Email</td>

          <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d35371e64 ">
            <ul>
              <li>Automatically send a welcome email when a user registers.</li>

              <li>Enabling this message disables the default plain-text welcome email.</li>

            </ul>
          </td>

        </tr>
        <tr class="">
          <td data-label="Message" class="slds-cell-wrap" style="vertical-align:top;" headers="d35371e61 ">Order Confirmation Email</td>

          <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d35371e64 ">
            <ul>
              <li>A confirmation email that provides customers with order details. </li>

              <li>Includes order line items and shipping groups.</li>

            </ul>
          </td>

        </tr>
        <tr class="">
          <td data-label="Message" class="slds-cell-wrap" style="vertical-align:top;" headers="d35371e61 ">Abandoned Cart Email</td>

          <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d35371e64 ">
            <ul>
              <li>Encourage customers to return to their abandond cart and complete their
                purchase.</li>

              <li>Requires marketing consents.</li>

              <li>Not available in Pay Now and Reorder stores.</li>

              <li>Emails are sent every 24 hours.</li>

            </ul>
            <p style="margin-bottom:0;">To send Abandoned Cart emails, you must have a Marketing Cloud
              license.</p>
          </td>

        </tr>
        <tr class="">
          <td data-label="Message" class="slds-cell-wrap" style="vertical-align:top;" headers="d35371e61 ">Order Creation Failed</td>

          <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d35371e64 ">
            <ul>
              <li>Notify buyers when an order fails.</li>

              <li>Includes order line items and shipping groups.</li>

            </ul>
          </td>

        </tr>
      </tbody>
    </table>

#### See Also

- [Manage Customer Messages for B2B Stores](https://help.salesforce.com/s/articleView?id=commerce.comm_messaging.htm&release=264.0.0&type=5 "Use the Commerce Messaging workspace to manage and tailor customer messages, such as order confirmations and welcome emails.")
- [_Trailhead_: The Combined Power of Marketing Cloud Next and Agentforce Commerce](https://trailhead.salesforce.com/content/learn/modules/the-combined-power-of-marketing-cloud-and-commerce-cloud)