Commerce Einstein uses cookies and session storage objects to store and track browser activities. It uses this information to tailor customer experiences. Some cookies are essential, and some are functional. Essential cookies are necessary for a site to work correctly and can’t be disabled. Commerce Einstein uses functional cookies and tracked API activities to personalize shopper data.
Required Editions
| View supported editions. |
Which Salesforce Commerce Product Do I Have?
Commerce Einstein supports third-party cookie consent banner integration (for example, CookiePro by OneTrust). Depending on how consent is configured with these third-party integrations, customers must opt in to use functional cookies to personalize the shopping experience with Commerce Einstein. If shoppers don’t have a way to opt in to use functional cookies, the site doesn’t personalize the consumer experience using Commerce Einstein.
Depending on the use cases applied, Commerce Einstein can continue generating recommendations for a shopper using data from other customers that have browsed or made purchases on the site.
When a customer accepts cookies, the cookies remain in the browser until they expire or until the customer deletes them.
Commerce Einstein uses the cqcid cookie when tracking storefront
activity.
| Data Object | Supported Products | Party | Cookie Type | Description |
|---|---|---|---|---|
| cqcid | D2C Commerce | First | Functional | Unique value for an unregistered buyer or shopper |
Commerce Einstein uses these API requests when tracking storefront activity.
| Data Object | Supported Product | Client Side or Server Side | How Commerce Einstein Tracks |
|---|---|---|---|
| viewProduct | D2C Commerce | Client | When a customer views a product page |
| viewReco | D2C Commerce | Client |
When a recommendation appears on a page Note Commerce Einstein doesn’t track
whether a customer scrolls to view a recommendation.
|
| clickReco | D2C Commerce | Client | When a customer clicks an Einstein recommendation |
| viewSearch | B2B | Client | When a customer views a product listing page |
| clickSearch | B2B | Client | When a customer clicks a product on the product listing page |
| addToCart | D2C Commerce | Client | When a customer adds a product to their cart |
| finishCheckout | D2C Commerce | Server | A customer’s purchase at time of order confirmation |