To troubleshoot issues with product visibility, ask the Troubleshooting Assistant for
help. The Troubleshooting Assistant can help you determine whether a buyer or guest customer can
see a product in the B2B store. The Troubleshooting Assistant displays the tasks required to
configure a store and its products and which of those tasks have been completed.
Required Editions
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In the navigation sidebar, select a store from the Store
dropdown.
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Select , and then click Troubleshooting.
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Under Troubleshooting Assistant, select the issue that you want help with.
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Search for and enter the product.
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Search for and enter the store.
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If applicable, search for and enter the user you want to see the product as.
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Click Submit.
The Results panel shows the product’s status and identifies tasks that aren't
complete.
