---
schema_version: "1"
id: fdd93a3d0beedfd3c6cfd8723b902d391af1c06b01c3f92487caf553c88a0b41
title: Get Help with Product Visibility Issues with the Troubleshooting Assistant
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/comm_commerce_assistant.md
canonical_url: https://help.salesforce.com/s/articleView?id=commerce.comm_commerce_assistant.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 123b7469c567d5543f7e02d0d6f44f333535d6222a7a1447b7a64c86e8964879
description: To troubleshoot issues with product visibility, ask the Troubleshooting Assistant for help. The Troubleshooting Assistant can help you determine whether a buyer or guest customer can see a product in the B2B store. The Troubleshooting Assistant displays the tasks required to configure a store and its products and which of those tasks have been completed.
products:
  - Commerce
  - B2B Commerce
release: "264"
---
# Get Help with Product Visibility Issues with the Troubleshooting Assistant

To troubleshoot issues with product visibility, ask the Troubleshooting Assistant for help. The Troubleshooting Assistant can help you determine whether a buyer or guest customer can see a product in the B2B store. The Troubleshooting Assistant displays the tasks required to configure a store and its products and which of those tasks have been completed.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=commerce.comm_editions.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

[Which Salesforce Commerce Product Do I Have?](https://help.salesforce.com/s/articleView?id=commerce.comm_what_product.htm&language=en_US)

1. In the navigation sidebar, select a store from the **Store** dropdown.
2. Select **Settings** | **Store**, and then click **Troubleshooting**.
3. Under Troubleshooting Assistant, select the issue that you want help with.
4. Search for and enter the product.
5. Search for and enter the store.
6. If applicable, search for and enter the user you want to see the product as.
7. Click **Submit**.
    
    The Results panel shows the product’s status and identifies tasks that aren't complete.

#### See Also

- [Commerce Workspaces](https://help.salesforce.com/s/articleView?id=commerce.comm_workspaces_intro.htm&release=264.0.0&type=5 "In the Commerce app, you can use multiple workspaces to make your work easier, find and update information, and organize shared content. You can access each workspace without having to leave the Commerce app. Understand the landscape of each workspace and the difference between the Commerce workspace list view and the standard Salesforce list view. Customize list views, apply bulk actions, and edit entries in the workspaces to manage your B2B store’s needs. Manage your store’s registered buyers and shoppers in the Customer workspaces.")