A guided shopping agent can recommend products, reorder a previous order, and look up
existing orders in your B2B stores. To improve the customer experience, implement your
agent with standard and custom topics.
Create a Guided Shopping Agent for a B2B Store Create a Guided Shopping Agent to unlock agent capabilities in your store. Guided Shopping Agent includes standard subagents, which are preconfigured categories of actions that help the agent recognize how to behave and respond for different jobs.
Create an Omni-Channel Routing Flow for the B2B Guided Shopping Agent An Omni-Channel routing flow routes messages from the messaging service to your guided shopping agent for your B2B store. Create a flow to automate routine tasks, and to make agent communication more efficient.
Localize a B2B Guided Shopping Agent Reach more customers with a multilanguage Guided Shopping Agent for a B2B store. Configure the agent to interact with customers in their preferred language.
Test and Activate Your B2B Guided Shopping Agent Before launching an agent in your store, test the agent to confirm that the agent understands a user’s request or instruction and provides the correct actions. Review whether the agent's responses are helpful and accurate and then activate the store.
