---
schema_version: "1"
id: 6f9f91fb16ad7bb5183bccfd40648fec38d7629583b691f52801504350ffd588
title: Implement a B2B Guided Shopping Agent
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/comm_agent_guided_shopping_implement.md
canonical_url: https://help.salesforce.com/s/articleView?id=commerce.comm_agent_guided_shopping_implement.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: ed3fc62d60caee91f5556c58f13713a45d130f93c3396589ee548f23af17897f
description: A guided shopping agent can recommend products, reorder a previous order, and look up existing orders in your B2B stores. To improve the customer experience, implement your agent with standard and custom topics.
products:
  - Commerce
  - B2B Commerce
release: "264"
---
# Implement a B2B Guided Shopping Agent

A guided shopping agent can recommend products, reorder a previous order, and look up existing orders in your B2B stores. To improve the customer experience, implement your agent with standard and custom topics.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=commerce.comm_editions.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

[Which Salesforce Commerce Product Do I Have?](https://help.salesforce.com/s/articleView?id=commerce.comm_what_product.htm&language=en_US)

- **[Create a Guided Shopping Agent for a B2B Store](https://help.salesforce.com/s/articleView?id=commerce.comm_agent_guided_shopping_create_agent.htm&release=264.0.0&type=5)**  
    Create a Guided Shopping Agent to unlock agent capabilities in your store. Guided Shopping Agent includes standard subagents, which are preconfigured categories of actions that help the agent recognize how to behave and respond for different jobs.
- **[Create an Omni-Channel Routing Flow for the B2B Guided Shopping Agent](https://help.salesforce.com/s/articleView?id=commerce.comm_agent_guided_shopping_omnichannelflow.htm&release=264.0.0&type=5)**  
    An Omni-Channel routing flow routes messages from the messaging service to your guided shopping agent for your B2B store. Create a flow to automate routine tasks, and to make agent communication more efficient.
- **[Localize a B2B Guided Shopping Agent](https://help.salesforce.com/s/articleView?id=commerce.comm_agent_guided_shopping_localize.htm&release=264.0.0&type=5)**  
    Reach more customers with a multilanguage Guided Shopping Agent for a B2B store. Configure the agent to interact with customers in their preferred language.
- **[Test and Activate Your B2B Guided Shopping Agent](https://help.salesforce.com/s/articleView?id=commerce.comm_agent_guided_shopping_test_activate.htm&release=264.0.0&type=5)**  
    Before launching an agent in your store, test the agent to confirm that the agent understands a user’s request or instruction and provides the correct actions. Review whether the agent's responses are helpful and accurate and then activate the store.