Add an agent action to help shoppers get product recommendations faster. The agent now instantly generates questions after matching a shopper’s query to a product category.
Where: This change applies to B2C Commerce and requires Service Cloud or Sales Cloud in Developer, Unlimited, and Enterprise editions.
When: This feature is available in November 2025.
Who: This change is available to customers with a B2C Commerce Cloud license and the Agentforce add-on.
How: In Salesforce, go to , and select the B2C guided shopping agent. Select the B2C Commerce Product Search Assistant topic, and then add instructions to the Get B2C Commerce Conversation Context Questions action.