---
schema_version: "1"
id: 9560b645e5f85fad50db011707a4cef6dc4ca034f3a4a44a9b0c119f53509ab4
title: Enhance Shoppers' Product Search Experience with Guided Questions
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/b2c_rn_25_10_conversation_context_action.md
canonical_url: https://help.salesforce.com/s/articleView?id=commerce.b2c_rn_25_10_conversation_context_action.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 8b0c6883a1d8c4831e5e12fc2881fa68c20ab349410bbd12aafecc8249315bbc
description: Add an agent action to help shoppers get product recommendations faster. The agent now instantly generates questions after matching a shopper’s query to a product category.
products:
  - Commerce
  - B2C Commerce
release: "264"
---
# Enhance Shoppers' Product Search Experience with Guided Questions

Add an agent action to help shoppers get product recommendations faster. The agent now instantly generates questions after matching a shopper’s query to a product category.

**Where:** This change applies to B2C Commerce and requires Service Cloud or Sales Cloud in Developer, Unlimited, and Enterprise editions.

**When:** This feature is available in November 2025.

**Who:** This change is available to customers with a B2C Commerce Cloud license and the Agentforce add-on.

**How:** In Salesforce, go to **Setup** | **Agentforce Studio**, and select the B2C guided shopping agent. Select the B2C Commerce Product Search Assistant topic, and then add instructions to the Get B2C Commerce Conversation Context Questions action.

#### See Also

- [_Salesforce Help_: Configure Your Agent to Use Conversational Context](https://help.salesforce.com/s/articleView?id=cc.b2c_shopping_agent_conversational_context_config.htm&language=en_US)